Effective Date: July 14, 2026

This Privacy Policy and Terms of Service applies to your use of the Health FormPilot iOS application, website, communications, paid services, and related services provided by SDRG, LLC, doing business as Health FormPilot (“SDRG,” “Health FormPilot,” “we,” “us,” or “our”).

By tapping “Agree & Continue,” creating an account, submitting information, uploading documents, requesting review support, purchasing a paid service, or otherwise using Health FormPilot, you agree to this Privacy Policy and Terms of Service. If you do not agree, tap “Cancel” and do not use the app.

Company: SDRG, LLC
Contact: info@sdrg-us.com

1. What Health FormPilot Does

Health FormPilot helps users organize, upload, and review disability, insurance, medical bill, claim-related, and administrative documents. The app provides educational information and administrative claim-preparation support only.

Health FormPilot is not a law firm, medical provider, insurer, insurance agent, claims administrator, or claims representative. Health FormPilot does not provide legal, medical, insurance, or claims-handling advice.

2. Information We May Collect

Health FormPilot may collect and process information you provide or generate while using the app, including:

• contact information, such as your name, email address, phone number, mailing address, state or location, and preferred contact method, if provided;
• account and login information;
• uploaded documents, files, images, PDFs, forms, records, correspondence, and related materials;
• health, insurance, benefits, billing, disability, claim-related, or medical information contained in documents or materials you choose to upload;
• comments, notes, answers, or descriptions you provide;
• billing, payment, purchase, refund, rescheduling, and scheduling information if you purchase paid services;
• messages, emails, support requests, and other communications with us;
• consent choices, contact requests, acceptance records, preferences, and opt-out records;
• app usage, diagnostic, security, crash, and performance data;
• timestamps, device type, operating system, app version, IP address, security logs, and diagnostic logs.

Some of this information may be linked to your account or identity.

Health FormPilot does not currently access Apple Health or HealthKit data.

3. How We Use Information

We may use information to:

• provide, operate, maintain, secure, and improve the app;
• create and manage accounts;
• communicate with you about your account, submissions, uploaded documents, review status, support requests, paid services, security issues, and service-related updates;
• review submitted materials and provide educational and administrative claim-preparation support;
• identify missing information, inconsistencies, or potential administrative issues in documents submitted for review;
• process payments, refunds, and rescheduling requests if applicable;
• respond to support requests and user inquiries;
• maintain business, transaction, consent, audit, and compliance records;
• detect, prevent, and address fraud, misuse, abuse, unauthorized access, and security incidents;
• debug, troubleshoot, and improve app performance;
• comply with legal, tax, accounting, regulatory, contractual, and security obligations;
• enforce our agreements, policies, and rights.

4. Service Providers

Health FormPilot may use trusted service providers, vendors, contractors, and technical partners to help operate the app. These may include providers for hosting, cloud storage, authentication, database services, security, email delivery, communications, analytics, payment processing, customer support, technical support, encrypted transfer, fraud prevention, and infrastructure monitoring.

These service providers may process information on SDRG/Health FormPilot’s behalf and are expected to use reasonable safeguards appropriate to their role.

5. No Sale of Uploaded Medical or Claim Documents

Health FormPilot does not sell uploaded medical records, claim files, disability forms, insurance forms, medical bills, diagnostic records, treatment records, or other uploaded medical or claim documents to data brokers or unrelated marketers.

6. Separate Optional Law-Firm Contact Opportunity

Accepting this Privacy Policy and Terms does not authorize SDRG/Health FormPilot to share your information with any law firm, attorney, advocate, medical bill reviewer, insurer, employer, or other third-party professional.

Separately from Health FormPilot’s administrative review service, eligible users may be shown an optional contact opportunity from a specifically identified independent law firm. The opportunity is presented independently of Health FormPilot’s review findings and does not mean that SDRG/Health FormPilot has determined that you need a lawyer or that a particular firm is appropriate for you.

The identified law firm may pay SDRG/Health FormPilot for advertising, software, consent-capture, and contact-request services, including a fixed fee when a user independently requests contact.

Your form submission and administrative review do not depend on requesting law-firm contact. Availability may depend on your location, the nature of the services offered by the identified firm, applicable law, and the jurisdictions in which the firm is authorized to provide services.

Only if you separately and affirmatively request contact may SDRG/Health FormPilot share your authorized contact information with the specifically identified law firm. Contact information may include your name, email address, phone number, state or location, and preferred contact method, if provided.

A law-firm contact request does not authorize SDRG/Health FormPilot to share uploaded forms or documents, medical records, claim documents, intake answers, screening records, review findings, review notes, or consent verification records.

SDRG and Health FormPilot do not recommend or endorse the identified law firm and do not determine that it is the best or most appropriate firm for you.

Requesting contact does not create an attorney-client relationship. The identified law firm independently determines whether it can contact, assist, or represent you.

7. No Legal, Medical, Insurance, or Claims Advice

Health FormPilot does not provide legal advice, medical advice, insurance advice, or claims-handling advice. Health FormPilot does not diagnose or treat medical conditions, interpret policy language or legal rights, advise on legal deadlines or appeal rights, determine whether you have a legal claim, determine claim value, or advise whether you should hire an attorney.

Any review, checklist, note, comment, administrative issue indicator, form-preparation support, or other output from Health FormPilot is informational and administrative only. It does not replace advice from a licensed attorney, physician, insurer, benefits administrator, or other qualified professional.

8. No Representation and No Submission on Your Behalf

SDRG and Health FormPilot do not represent you before any insurer, employer, plan administrator, government agency, court, tribunal, medical provider, attorney, law firm, or other third party.

Health FormPilot does not submit claims, appeals, forms, medical records, insurance documents, legal documents, or other materials to any insurer, employer, plan administrator, government agency, court, tribunal, attorney, law firm, or other third party on your behalf unless a separate written service arrangement expressly says so.

You remain responsible for deciding what to submit, sign, send, file, or communicate to any insurer, employer, medical provider, attorney, law firm, benefits administrator, government agency, court, tribunal, or other third party.

9. User Content

You retain ownership of the materials, documents, and other information you submit to us (“User Content”).

You grant SDRG/Health FormPilot a limited, non-exclusive, royalty-free license to host, store, process, review, analyze, display, reproduce, transmit, and use your User Content only as reasonably necessary to provide the service, communicate with you, maintain records, improve quality and security, comply with law, respond to user requests, and enforce these terms.

You represent that:

• you have the rights and permissions necessary to submit the User Content;
• your User Content does not violate applicable law or the rights of others;
• the information you submit is truthful to the best of your knowledge;
• you will not submit information or documents that you are not authorized to share.

10. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate information and keep it updated. You must notify us promptly if you believe your account has been accessed without authorization.

11. Paid Services

We may offer paid services from time to time. Any description, pricing, refund terms, cancellation terms, and rescheduling terms for a paid service will be presented at or before purchase and may be updated prospectively.

Paid services are limited to the scope described at or before purchase. Purchasing a paid service does not guarantee any claim result, legal result, medical result, insurance result, refund, payment, approval, representation, or other outcome.

By purchasing a paid service, you authorize us and our payment processor to charge the applicable amount and any required taxes, transaction fees, or payment-processing fees.

Payment processing may be handled by third-party payment processors. We do not necessarily store full payment-card details on our own systems. Payment processors may collect and process payment information under their own terms and privacy policies.

12. Communications

By using Health FormPilot, creating an account, submitting a request, uploading documents, or purchasing a paid service, you agree that we may contact you about your account, submissions, uploaded documents, review status, paid services, support requests, security issues, legal notices, and service-related updates.

We may send administrative or transactional communications by email or through the app. Where permitted by law, we may also send educational newsletters, service updates, and promotional offers. You may unsubscribe from promotional emails where applicable, but you may still receive administrative, transactional, security, legal, account-related, and service-related communications.

A participating law firm may contact you only after you separately request contact through the optional contact-request process or otherwise provide legally sufficient authorization.

13. When We Share Information

We may share information:

• with service providers that help us operate the app and related services;
• with a specifically identified third party when you direct or separately authorize us to do so;
• with an identified participating law firm when you independently and affirmatively request contact through the optional contact-request process, limited to the contact information authorized in that request;
• when required to comply with applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request;
• when reasonably necessary to protect rights, property, privacy, security, or safety;
• to detect, prevent, or address fraud, abuse, misuse, security incidents, or technical issues;
• in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to appropriate safeguards;
• in aggregated or de-identified form that does not reasonably identify you, subject to applicable law.

14. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

Our current architecture may include HIPAA-eligible cloud services for authentication, storage, database functionality, and related operations. Use of HIPAA-eligible cloud services does not necessarily mean that every aspect of Health FormPilot is subject to HIPAA or that SDRG/Health FormPilot is acting as a HIPAA covered entity or business associate in every context.

Where applicable, we may use commercially reasonable, HIPAA-aligned security controls for sensitive health, insurance, benefits, disability-related, and claim-related information processed within the Health FormPilot environment.

No method of transmission, storage, or security is completely secure, and we cannot guarantee absolute security.

15. Retention

We retain information for as long as reasonably necessary to provide the service, complete document-review workflows, communicate with you, provide support, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain consent and audit records.

Unless a different period is required by law, requested by you, or needed for legal, regulatory, insurance, audit, dispute, security, or operational reasons, we may retain user documents and service records for up to twelve months.

We may retain law-firm contact-request records, identified-firm records, contact-transfer logs, consent logs, billing records, audit records, security records, and related verification records for at least four years, or longer if required by law, contract, dispute, insurance, audit, legal hold, or compliance obligations.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, user requests, and operational needs.

16. Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to restrict or object to certain processing, withdraw consent where processing is based on consent, or appeal certain privacy decisions.

To make a request, contact us at info@sdrg-us.com. We may need to verify your identity before acting on a request.

Some information may be retained where permitted or required by law, including for legal, regulatory, tax, accounting, security, fraud-prevention, dispute-resolution, audit, insurance, contractual, or operational purposes.

17. Children’s Privacy

Health FormPilot is not directed to children under 18, and we do not knowingly collect personal information from children under 18.

If you believe that a child has provided personal information to us, contact us at info@sdrg-us.com and we will take appropriate steps.

18. International Use

Health FormPilot is intended for users in the United States and other jurisdictions where use is lawful.

If you access the app from outside the United States, you understand that your information may be processed in the United States or other jurisdictions where privacy laws may differ from those in your location.

19. No Guarantee of Outcome

We do not guarantee claim approval, eligibility for benefits, insurer response, payment timing, appeal success, legal review, attorney representation, medical review, cost savings, correction of billing issues, or any other outcome.

Any information, review, support, or paid service we provide is limited in scope and based only on the information made available to us.

20. Prohibited Conduct

You agree not to:

• use Health FormPilot for any unlawful, fraudulent, abusive, harassing, defamatory, misleading, or infringing purpose;
• upload malicious code or attempt to interfere with the operation or security of the app;
• access or use the app through unauthorized automated means;
• impersonate another person or misrepresent your identity or affiliation;
• submit documents or information you are not authorized to submit;
• attempt to reverse engineer, decompile, scrape, copy, resell, or bypass security measures except to the extent such restriction is prohibited by law;
• use the app to provide legal, medical, insurance, or other professional advice to others without proper authorization;
• use the app in a manner that could create legal, regulatory, privacy, security, or reputational exposure for us or others.

21. Third-Party Services and Independent Providers

Health FormPilot may rely on third-party services, including providers for hosting, storage, communications, scheduling, payment processing, analytics, security, technical support, encrypted transfer, customer support, and related operations.

We are not responsible for third-party services or their acts or omissions, except to the extent required by applicable law.

Independent providers, including participating law firms, are independent from SDRG/Health FormPilot. We do not control their professional judgment, communications, advice, decisions, services, fees, engagement terms, or outcomes.

A participating law firm may pay SDRG/Health FormPilot for advertising, software, consent-capture, and contact-request services. SDRG/Health FormPilot does not recommend or endorse the firm or determine that the firm is appropriate for a particular user.

22. Intellectual Property

The app and service, including software, workflows, prompts, design, branding, text, graphics, content, forms, templates, analytics, interfaces, and other materials, excluding User Content, are owned by SDRG, LLC or its licensors and are protected by applicable intellectual-property laws.

Except for the limited rights expressly granted to you, no rights are transferred to you. You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the app or service except as expressly permitted by us in writing or as required by applicable law.

23. Feedback

If you provide feedback, ideas, suggestions, comments, or recommendations, you grant SDRG/Health FormPilot a perpetual, irrevocable, royalty-free, worldwide license to use them without restriction or compensation.

24. Service Availability

Health FormPilot is provided on an “as is” and “as available” basis.

We do not guarantee that the app or service will be uninterrupted, secure, error-free, or available at all times. We may suspend, limit, or modify the service for maintenance, security, legal, operational, or business reasons.

25. Disclaimer of Warranties

To the maximum extent permitted by law, SDRG, LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, availability, security, and any warranties arising from course of dealing or usage of trade.

We do not warrant that Health FormPilot will identify every missing item, inconsistency, administrative issue, billing issue, form issue, claim issue, or other matter.

26. Limitation of Liability

To the maximum extent permitted by law, SDRG, LLC and its affiliates, officers, directors, employees, contractors, agents, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, claim opportunity, benefit opportunity, legal opportunity, or other intangible loss arising out of or related to Health FormPilot.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to Health FormPilot will not exceed the greater of:

• the amount you paid us for the specific paid service giving rise to the claim during the twelve months before the event giving rise to the claim; or
• USD 100.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, the limitations above apply only to the maximum extent permitted by law.

27. Indemnification

You agree to defend, indemnify, and hold harmless SDRG, LLC and its affiliates, officers, directors, employees, contractors, agents, service providers, and licensors from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your User Content;
• your misuse of Health FormPilot;
• your violation of these terms;
• your violation of applicable law;
• your violation of another person’s rights;
• your submission of documents or information you were not authorized to submit.

28. Termination

You may stop using Health FormPilot at any time.

We may suspend or terminate your access to Health FormPilot if you violate these terms, create risk or legal exposure, create privacy or security concerns, misuse the service, or for other legitimate business reasons, subject to applicable law.

Termination does not affect rights or obligations that by their nature should survive, including sections relating to intellectual property, disclaimers, limitation of liability, indemnification, payment obligations, privacy-related records, governing law, and dispute resolution.

29. Governing Law and Venue

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except where applicable law requires otherwise.

To the maximum extent permitted by law, exclusive venue for disputes arising out of or relating to these terms or Health FormPilot shall be the state or federal courts located in Texas, and you consent to that jurisdiction and venue.

Nothing in this section limits any rights you may have under consumer-protection laws or other laws that cannot be waived by contract.

30. Changes to This Privacy Policy and Terms of Service

We may update this Privacy Policy and Terms of Service from time to time. If we do, we will update the Effective Date.

The app may ask you to accept an updated Privacy Policy and Terms of Service when the Effective Date changes.

31. Contact Us

If you have questions about this Privacy Policy and Terms of Service or wish to make a privacy request, contact us at:

SDRG, LLC
Email: info@sdrg-us.com