Terms of Service
Effective Date: [March 15, 2026]
These Terms of Service (“Terms”) govern your access to and use of the Health FormPilot website, communications, paid services, and related services (collectively, the “Service”) provided by SDRG, LLC (“SDRG,” “Health FormPilot,” “we,” “us,” or “our”).
By accessing or using the Service, submitting information to us, or purchasing a paid service, you agree to these Terms. If you do not agree, do not use the Service.
Company: SDRG, LLC
Contact: info@sdrg-us.com
1. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, and legally able to enter into a binding agreement to use the Service. By using our services, you agree to our Privacy Policy, including our email communications practices.
2. Description of the Service
The Service is designed to help users organize and review submitted materials and to provide educational information and administrative claim-preparation support.
We may modify, suspend, or discontinue any part of the Service at any time, with or without notice.
3. No Legal Advice, No Medical Advice, No Representation
Health FormPilot is not a law firm or medical provider.
The Service provides educational information and administrative claim-preparation support only. We do not provide legal advice or medical advice, do not diagnose or treat any medical condition, do not interpret policy language or legal rights, do not advise on deadlines or appeal rights, and do not represent you before an insurer, employer, court, agency, or other third party.
No attorney-client relationship is created by your use of the Service or by any communication with us, and communications with us are not protected by attorney-client privilege.
You remain solely responsible for deciding what to submit, sign, or communicate to any insurer, employer, provider, attorney, or other advisor.
4. No Guarantee of Outcome
We do not guarantee claim approval, eligibility for benefits, insurer response, payment timing, appeal success, or any other outcome.
Any information, review, support, or paid service we provide is limited in scope and based only on the information made available to us.
5. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to provide accurate information and to keep it updated.
6. User Content
You retain ownership of the materials, documents, and other information you submit to us (“User Content”).
You grant us a limited, non-exclusive, royalty-free license to host, store, process, review, and use your User Content solely as reasonably necessary to provide the Service, communicate with you, maintain records, comply with law, and enforce these Terms.
You represent and warrant that:
- you have the rights and permissions necessary to submit the User Content;
- your User Content does not violate applicable law or the rights of others;
- the information you submit is truthful to the best of your knowledge.
7. Paid Services
We may offer paid services from time to time. Any description, pricing, refund terms, and rescheduling terms for a paid service will be presented to you at or before purchase and may be updated prospectively.
8. Billing, Refunds, and Rescheduling
By purchasing a paid service, you authorize us and our payment processor to charge the applicable amount and any required taxes or fees.
Refund and rescheduling terms, if any, will be disclosed at or before the time of purchase.
If we cancel or reschedule a paid service for operational reasons, we may offer rescheduling or a refund, as applicable.
9. Privacy
Your use of the Service is also governed by our Privacy Policy.
10. Prohibited Conduct
You agree not to:
- use the Service for any unlawful, fraudulent, abusive, harassing, defamatory, or infringing purpose;
- upload malicious code or attempt to interfere with the operation or security of the Service;
- access or use the Service through unauthorized automated means;
- impersonate another person or misrepresent your identity or affiliation;
- attempt to reverse engineer, decompile, scrape, or bypass security measures except to the extent prohibited by law;
- use the Service in a manner that could create legal exposure for us or others.
11. Third-Party Services
The Service may rely on third-party services, including providers for communications, scheduling, hosting, payment processing, security, and technical support.
We are not responsible for third-party services or their acts or omissions.
12. Intellectual Property
The Service, including its software, branding, design, text, graphics, and other materials, excluding User Content, is owned by SDRG, LLC or its licensors and is protected by applicable intellectual property laws.
Except for the limited rights expressly granted to you, no rights are transferred to you.
13. Feedback
If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them without restriction or compensation.
14. Service Availability
The Service is provided on an “as is” and “as available” basis.
We do not guarantee that the Service will be uninterrupted, secure, error-free, or available at all times.
15. Disclaimer of Warranties
To the maximum extent permitted by law, SDRG, LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
16. Limitation of Liability
To the maximum extent permitted by law, SDRG, LLC and its affiliates, officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Service.
To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Service will not exceed the greater of:
- the amount you paid us for the specific paid service giving rise to the claim in the 12 months before the event giving rise to the claim; or
- USD 100.
17. Indemnification
You agree to defend, indemnify, and hold harmless SDRG, LLC and its affiliates, officers, directors, employees, contractors, and agents from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your User Content, your misuse of the Service, or your violation of these Terms or applicable law.
18. Termination
You may stop using the Service at any time.
We may suspend or terminate your access to the Service if you violate these Terms, create risk or legal exposure, or for other legitimate business reasons, subject to applicable law.
19. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
Exclusive venue for disputes arising out of or relating to these Terms or the Service shall be the state or federal courts located in Texas, and you consent to that jurisdiction and venue.
20. Changes to These Terms
We may update these Terms from time to time. If we do, we will post the revised version and update the Effective Date above.
Your continued use of the Service after updated Terms become effective constitutes your acceptance of the revised Terms to the extent permitted by law.
21. Contact Us
If you have questions about these Terms, contact us at:
SDRG, LLC
Email: info@sdrg-us.com